Harare City Council — Services, Rates, Payments & Contacts

Services Provided

Water supply — municipal water to residential and commercial properties
Sewerage — waste water management and treatment
Refuse collection — domestic and commercial waste collection
Road maintenance — urban road repairs and maintenance
Street lighting — public lighting in residential and commercial areas
Building plan approvals — plans for new buildings, extensions and renovations
Business licensing — business licences, hawkers licences
Health services — clinics, food handlers certificates, public health inspections
Housing — municipal housing and housing applications
Fire services — fire brigade response

How to Pay Rates

Council rates cover water, sewerage, refuse collection and other services. Payment options:

In person (Town House): Town House, Julius Nyerere Way, Harare — the main council headquarters
In person (Rowan Martin Building): Rowan Martin Building, Samora Machel Avenue, Milton Park, Harare — administrative offices and revenue collection
Revenue halls: Council revenue halls in suburbs
EcoCash: Dial *151#, select Pay Bill, select Harare City Council, enter account number
Bank transfer: Pay directly to the council's bank account (details available at council offices)
Online: Check council website for online payment options

ZiG payments: Council rates can be paid in USD or ZiG (Zimbabwe Gold) at the prevailing rate.

Pay on time: Late payment of rates can result in disconnection of water supply, penalties and legal action. The council can also attach property for non-payment.

Key Departments

Department	Services
Revenue	Rates, billing, account queries
Engineering	Roads, water, sewerage
Housing & Community Services	Housing applications, community facilities
Health	Clinics, health inspections, food handlers
Town Planning	Building plans, zoning, land use
Licensing	Business licences, vendor licences

Contact Details

Town House (headquarters): Julius Nyerere Way, Harare
Rowan Martin Building (administration): Samora Machel Avenue, Milton Park, Harare
Phone: +263 242 753811
Emergency (water/sewerage): +263 242 751226
Fire brigade: 993 or +263 242 754812

Frequently Asked Questions

How do I pay Harare City Council rates?

You can pay at: Town House on Julius Nyerere Way, Rowan Martin Building on Samora Machel Avenue, any council revenue hall, through EcoCash, bank transfer, or authorised agents. Payments can be made in USD or ZiG at the prevailing rate.

What services does Harare City Council provide?

Services include: water supply, sewerage, refuse collection, road maintenance, street lighting, building plan approvals, business licensing, health services, and housing.

How do I apply for a building plan approval?

Submit your building plans (drawn by a registered architect or draughtsman) to the Town Planning department at Rowan Martin Building, Samora Machel Avenue. Plans must comply with council by-laws and building regulations.

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Harare City Council Guide